Grievance officer
Under India's Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023, you can contact our grievance officer about the service, content on it, or how we handle your data:
- Name: Tantrija
- Email: support@udyamscan.com
- Company: Udyam Scan
How to raise a complaint or report
- For a store or product: use "Report store" in the store's menu, or email the store link and what is wrong.
- For your data: email from the phone number or email on your account, or quote the order number and WhatsApp number used.
- For intellectual property: say what you own, where it is used (links), and confirm you are the owner or allowed to act for them.
- For an order problem: contact the seller first. UdyamScan does not take payments and cannot refund, but we act on stores that break our rules.
What happens next
- We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
- Content that shows a person in a sexual act or nudity without consent, or impersonates someone in such content, is removed within 24 hours of a complaint.
- We act on orders from courts and government authorities within the time the law sets.
- When we hide a product or suspend a store, we tell the seller where we can, and the seller can reply to ask us to look again.